Retail Options, Executive Search
IT Customer Service Representative
- directions_car Manchester
- work Full-time
About the position
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a retail environment. Your ability to communicate effectively and handle transactions accurately will contribute to a positive shopping experience for our customers. Position Overview:
We are seeking a dedicated and professional IT Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing helpdesk resources, and coordinating technician schedules. Additional responsibilities will include inventory management and fleet management. Key Responsibilities:
- Customer Support:
- Answer incoming phone calls from customers and address inquiries or concerns promptly.
- Provide guidance and support to customers regarding products and services.
- Helpdesk Resource Management:
- Assign and prioritize helpdesk resources to effectively address customer issues and requests.
- Monitor helpdesk ticket status and ensure timely resolution of problems.
- Scheduling Technicians:
- Coordinate and schedule technicians for service calls and maintenance tasks.
- Communicate with technicians regarding their schedules and any changes or updates.
- Inventory Management:
- Monitor inventory levels of products and supplies.
- Assist in the ordering and replenishment of inventory as needed.
- Maintain accurate records of inventory transactions.
- Fleet Management:
- Track and manage company vehicles, ensuring proper maintenance and usage.
- Coordinate vehicle scheduling for technicians and ensure compliance with safety regulations.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service or related field is a plus.
- Background in IT and resource scheduling
- Strong communication and interpersonal skills.
- Proficiency in using computer systems, helpdesk software, and inventory management tools.
- Excellent organizational and multitasking abilities.
- Previous experience in customer service, helpdesk, or administrative roles is preferred.
- Be able to lift 75lbs
Place of work
Manchester
United States of America
About the company
Relentless Talent Solutions, Powered by Innovation
We take a non-stop approach to talent acquisition by leveraging the power of artificial intelligence, social media, a database of over 7 million candidates, and a team of recruiters spanning the United States, the Caribbean, and Canada.
In today’s shrinking talent pool, speed is critical—and that’s where we come in. As a boutique firm with a broad reach, we manage the entire hiring journey—from the first conversation to the moment your new hire walks through your door.
What Sets Us Apart
Geographic Expertise: We succeed where others struggle—finding top talent in challenging regions and remote markets.
Discreet & Strategic: From confidential searches to special projects, we handle sensitive assignments with professionalism and precision.
End-to-End Partnership: Our team acts as an extension of your company, fully immersing ourselves in your business culture and hiring needs.
Our Core Values
We Build Long-Term Relationships
We go beyond transactions to foster genuine, lasting partnerships.
We Are an Extension of Your Team
We invest the time to understand your goals, culture, and hiring challenges.
We Move Fast—And Smart
We deliver top-tier candidates swiftly and efficiently—the first time.
We Focus on Quality, Not Quantity
You receive carefully vetted talent, not stacks of résumés.
We Handle Every Detail
Reference checks? Already done. Every candidate we present is fully vetted and ready for the next step.
Relevant places near
- Derry Village
- Merrimack
- Derry
- Bedford
- Londonderry
- Bow Bog
- Litchfield
- Pembroke
- South Hooksett
- Suncook
Job ID: 9558637
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