Auto Repair General Manager

To successfully perform in this role, an individual must be highly motivated; have a strong desire to learn, has excellent communication skills, is highly organized, can multitask, pay special attention to detail, and must be able to perform each duty listed below satisfactorily:

Provide Excellent Customer Service:

·        To effectively convert prospective clients into customers.

·        Provide excellent customer experience/service for all visitors.

·        Carefully explain damage and repair estimates to customers to ensure their understanding of cost, repair time, and the overall repair process.

·        As appropriate, help customers process their insurance claims and work with their insurance company to capture all necessary repairs to bring vehicle back to pre-accident conditions per OEM manufacturer specs.

·        Cover for other staff members when they are out of the office.

Support the Body Shop Estimating Process:

·        Greet customers who arrive for an Estimate or for their Estimate Appointments.

·        Inspect damaged vehicles thoroughly using industry standards & know when a tear down is necessary before completing an estimate.

·        Negotiate repairs and needed replacements with fleets, insurance, & walk-in visitors.

·        Complete Tow Intake Forms & Dispatch Tow Trucks when Necessary.

·        Prepare accurate, complete, and honest damage estimates using primarily CCC One, but other estimating programs as required.

·        Estimate the cost or repairs and anticipated time to complete repairs using current computer programs.

Support the Repair Process:

·        Obtain Repair Orders.

·        Manage tear down requests.

·        Schedule and Supervise needed sublet orders.

·        Order necessary replacement parts per approved Repair Orders.

·        Manage vendor relations.

·        Manage Supplies and Material Orders.

·        Ability to oversee overall shop production and productivity.

·        Monitor repairs as they are made. Track all costs: labor and materials.

·        Fully coordinate and communicate directives to body shop staff.

·        Responsible for Part / Core Returns & ensuring that credit is received.

·        Inspect completed repairs; compare final work and final costs to original estimates and supplements.

Support Final Delivery Process & Our Reputation:

·        Ensure quality assurance by completing a final inspection checklist for completed repairs.

·        Evaluate all supplemental repairs and costs. Ensure accuracy of repairs, that additional costs are needed and are accurate.

·        Manage Production of Repairs and Ensure Promise dates are met.

·        Help management, as directed, oversee: Repair and painting operations & Safety programs.

·        Provide exceptional service to customers from receipt of vehicles to their return to customers. Track customer satisfaction with completed repairs.

Protect Our Reputation:

·        Conduct regular safety checks.

·        Gain customer trust and loyalty.

·        Follow up with all Completed Repairs.

·        Address, document, and correct all visitor complaints/comebacks.

·        Maintain good Standing relations with Fleet Accounts, Insurance DRPs, & the public.

·        Continuously to look for ways to improve all aspects of business and business relations.

·        Continuously update our internal knowledge database of industry-related findings/articles.

·        Ensure that ALL team members receive annual continuous improvement education.

·        Protect company name and good reputation by supervising approved repair orders and ensure completion of all repairs satisfy customers, insurance, fleet accounts, and vehicle manufacturers concerns.

Qualifications

Basic Requirements:

·        Must be at least 18 years of age.

·        Must be able to provide three (3) references.

·        Looking to be a long-term member of our team.

·        Strong interest in the automotive service industry.

·        Excellent verbal and written communication skills.

·        Satisfactory completion of a criminal background check.

·        Positive attitude, highly motivated, and a strong problem-solver.

·        Proficient in Microsoft Office and able to learn estimating software quickly.

·        Fluent in English - Bilingual is a plus but not required (Spanish or Vietnamese).

·        During the interview, a test will be given, which includes an attempt at writing an estimate.

Licensing, Regulations, and Certification Requirements:

·        Must have a valid Driver License and be eligible to work in the United States.

·        Willingness to become an I-Car Certified Estimator.

·        Willing to become a Texas DPS Vehicle State Inspector.

Education / Experience Requirements:

·        At least a High School Diploma or (GED Equivalent).

·        Willingness to learn and be trained.

·        Willingness to demonstrate exceptional damage estimating skills.

·        Willingness to learn how to write estimates using CCC One and in other software.

·        Able to effectively communicate with technicians to create an accurate estimate for repair.

Time Management Skills:

·        Able to work Monday through Friday (8:00 AM to 6:00 PM) – 45 hours/week.

·        Must be at work on time each morning – very essential to the business.

Office Environment Etiquette Requirements:

·        Highly Organized & Detail Oriented.

·        Demonstrate planning and coordinating skills.

·        Excellent Telephone Etiquette & Communication Skills.

·        Ability to multi-task & work well in a busy environment.

·        Demonstrate the ability to deal courteously and effectively with customers regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor and provide exceptional customer service.

·        Comfortable with Business Casual Dress Code — attire should strike a balance between professional and practical with a business casual shirt, jeans or durable pants and comfortable non-slip close-toe footwear or safety boots.

 

Mathematical Skills:

·        Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·        Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Physical Requirements:

·        Must be able to lift to 20 pounds.

·        Moderate noise levels in this working environment.

·        Occasionally exposed to hot, cold, wet or humid conditions.

·        Occasionally exposed to fumes, airborne particles, and/or caustic chemicals.

·        Must be able to sit for long periods of time and must be able to walk, stand, bend, stoop, push/pull, kneel, crouch, and reach frequently.

Retail Options, Executive Search
Houston
United States of America

About the company

Relentless Talent Solutions, Powered by Innovation

We take a non-stop approach to talent acquisition by leveraging the power of artificial intelligence, social media, a database of over 7 million candidates, and a team of recruiters spanning the United States, the Caribbean, and Canada.

In today’s shrinking talent pool, speed is critical—and that’s where we come in. As a boutique firm with a broad reach, we manage the entire hiring journey—from the first conversation to the moment your new hire walks through your door.

What Sets Us Apart

• Geographic Expertise: We succeed where others struggle—finding top talent in challenging regions and remote markets.

• Discreet & Strategic: From confidential searches to special projects, we handle sensitive assignments with professionalism and precision.

• End-to-End Partnership: Our team acts as an extension of your company, fully immersing ourselves in your business culture and hiring needs.

Our Core Values

We Build Long-Term Relationships

We go beyond transactions to foster genuine, lasting partnerships.

We Are an Extension of Your Team

We invest the time to understand your goals, culture, and hiring challenges.

We Move Fast—And Smart

We deliver top-tier candidates swiftly and efficiently—the first time.

We Focus on Quality, Not Quantity

You receive carefully vetted talent, not stacks of résumés.

We Handle Every Detail

Reference checks? Already done. Every candidate we present is fully vetted and ready for the next step.

Job ID: 9522920 / Ref: c038cb7a8843359e876c4a6b31c6dfeb