Retail Options, Executive Search
Regional Account Specialist Supervisor
- directions_car Littleton
- work Full-time
About the position
75-95K + Full Benefits + Bonus
The purpose of the Regional Account Specialist Supervisor role is to manage a team of 6-10 Account Specialists, provide day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and complex issues; develop and implement departmental procedures; and manage Account Specialists to ensure that World Class customer service is maintained. The Regional Account Specialist Supervisor is also responsible for managing and motivating Account Specialists to provide the highest level of customer service to both internal and external customers
- Conduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to provide performance feedback
- Monitor team and individual service metrics weekly and monthly
- If results are below target, develop and implement plans for improvement
- Provide weekly report of activities on the above to the Manager
- Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees
- Work with Account Specialists to develop plans for continuous improvement through training and other career development opportunities
- Coach and motivate employees to succeed in current role
- Work with Manager to develop and execute disciplinary action when necessary.
- Hire and on-board new Account Specialists
- Manage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely manner
- Provide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and procedures
- May be required to perform other related duties as assigned
What You Bring to The Team:
- BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
- Interpersonal, verbal and written communications skills
- Analytical and decision-making skills with the ability to think through complex issues
- Proficient in Microsoft Word, Excel, Outlook
- Software knowledge: DCS, SharePoint, SalesForce, CURE, SAP and Cisco phone system
- Knowledge of Accounts Receivable concepts for deduction resolution
- Attention to detail
- Organizational prioritization skills
- Ability to multi-task
- Ability to work in a team environment as well as independently with limited supervision
- Product knowledge
- Problem resolution and negotiation skills
- Listening skills
- Relationship building skills with internal external customers
- Working knowledge of SAP or ERP systems
- Manages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
- Minimal travel required (0 - 10 days per year)
- Work environment is typical of an office setting
- Needs to be local candidates in the area
- needs to be process focused
Place of work
Littleton
United States of America
About the company
Relentless Talent Solutions, Powered by Innovation
We take a non-stop approach to talent acquisition by leveraging the power of artificial intelligence, social media, a database of over 7 million candidates, and a team of recruiters spanning the United States, the Caribbean, and Canada.
In today’s shrinking talent pool, speed is critical—and that’s where we come in. As a boutique firm with a broad reach, we manage the entire hiring journey—from the first conversation to the moment your new hire walks through your door.
What Sets Us Apart
Geographic Expertise: We succeed where others struggle—finding top talent in challenging regions and remote markets.
Discreet & Strategic: From confidential searches to special projects, we handle sensitive assignments with professionalism and precision.
End-to-End Partnership: Our team acts as an extension of your company, fully immersing ourselves in your business culture and hiring needs.
Our Core Values
We Build Long-Term Relationships
We go beyond transactions to foster genuine, lasting partnerships.
We Are an Extension of Your Team
We invest the time to understand your goals, culture, and hiring challenges.
We Move Fast—And Smart
We deliver top-tier candidates swiftly and efficiently—the first time.
We Focus on Quality, Not Quantity
You receive carefully vetted talent, not stacks of résumés.
We Handle Every Detail
Reference checks? Already done. Every candidate we present is fully vetted and ready for the next step.
Relevant places near
- Denver
- Lakewood
- Centennial
- Highlands Ranch
- Southglenn
- Englewood
- Ken Caryl
- Wheat Ridge
- Castlewood
- Columbine
Job ID: 9523769
/ Ref: 6afe78a0e191342da8dfa752b1908436